We carefully evaluate new accounts to determine high risk orders. Please do not take it personally if you are asked to verify a new account, as this could be for simply entering some incorrect information. If you are serious about hosting with Flux Sites, then please verify your account so we can proceed to activate [...]
Archive for Billing
What does a welcome email look like?
This email will arrive from support@fluxsites.com. There are several different variations due to the package types. The email will look something like this DOMAIN DETAILS *Please Note – this domain might not be live due to a delay in propogation Domain Name URL: www.domain.com WEB HOSTING DETAILS *Please Note – you can access your hosting [...]
Phone Payment over phones
We unfortunately cannot accept payments over the phone nor live chat.
Our fax number
[intlink id="9" type="page"]Click here to view our current fax number[/intlink] and other contact information. All faxes will be routed to our ticket system and show up as a normal email. Our administrators will contact you via email if necessary.
I paid all the invoices that were due on my account, why am I still suspended?
Your account will remain suspended until you contact Flux Sites Hosting by phone, or email support@fluxsites.com with your information along with your proof of payment. Once you contact us, please tell us your domain name and “I just paid all the invoices due on my account, please reactivate.” We will unsuspend your account immediately. If [...]
I need a copy of my payment invoices. How do I get them?
Simply email support@fluxsites.com and we will send you an invoice or statement.
I lost or forgot my login password to HostGator billing. How do I get it?
Please email support@fluxsites.com requesting your welcome email again, and we will re-send the settings to your primary email address you used during registration.
I didn't get my welcome email or have since lost it. How can I have it resent?
The welcome email contains your site’s IP address, name servers, control panel login, and getting started information. Remember, you will not get the welcome email until after you pay for your new hosting. If you still never received your welcome email, please check your spam and junk folders. If it is not there, make sure [...]
How to change payment methods?
To change the payment method for your account, please email support@fluxsites.com and tell us what changes you want. However, if you want to stop hosting with us, and stop paying all together, then you must cancel your account using our online form.
How Do I Change My Billing Cycle?
To change the frequency of payments for your account, please email support@fluxsites.com and tell us how often you want to pay, or how much you want to pay in advance. We are glad to bill any number of months ahead of time, in increments of 3 months.