Our servers are located in a data center called The Planet – which is in Dallas, Texas or Houston, Texas. We apologize, but you cannot choose which datacenter houses your server. How can I tell which data center I am on? Just do a tracert to the ip and you will see if it’s DLLSTX2, [...]
Archive for FAQ’s
Tell me about Apache.
Apache is the program on our servers used to view web pages. What are the maximum number of Apache connections? 400 for all shared and reseller plans.
Socket Connections
A socket is defined as one endpoint of a two-way communication link between two programs running on the network. A socket is bound to a port number so that the TCP layer can identify to which application the data is sent. You are not allowed to use or create new socket connections. PHP socket support? [...]
SecFilterEngine and SecFilterScanPOST
If you require hosting to have SecFilterEngine Off or SecFilterScanPOST Off, do not worry. Those rules apply to Apache 1.x, but HostGator uses Apache 2.x. We can’t completely disable mod_sec, but we can find the rules blocking your scripts (403 error) and disable those rules. Thus, we can meet these requirements. Simply contact Flux Sites [...]
Scheduled backups
Shared and Reseller: You cannot schedule backups. We do not supply a script which can backup your data, nor can we help you use such a script. Please remember that our backups are intended for emergency situations. You should not rely on our backups as the only copy of your content. Accounts found to be [...]
Ruby On Rails and Gems
Ruby on Rails is an open-source web application framework. It aims to increase the speed and ease with which database-driven web sites can be created. RoR runs on Apache CGI. How do I start using Ruby on Rails? You will need SSH access and follow the instructions in our support forum. Currently we have the [...]
RAID
We have RAID10 on our shared and reseller servers. What is it? Raid is technology that uses two or more disk drives cooperating to improve server performance. How do I use it? You don’t need to do anything, just enjoy.
PHP modules
If you need any of these modules, please contact us via phone, live chat, or email support@fluxsites.com with the names of the modules. Any modules not listed are not supported/allowed. bcmath calendar ctype curl date dom exif filter ftp gd gettext hash iconv imap ionCube Loader json libxml magickwand mbstring mcrypt mhash mime_magic mssql mysql [...]
PEAR packages
If you need any of these modules, please contact us via phone or email support@fluxsites.com with the names of the modules. Any modules not listed are not supported/allowed. Archive_Tar Archive_Zip Auth Auth_HTTP Auth_PrefManager Auth_SASL Benchmark Cache Cache_Lite Calendar Config Console_Getargs Console_Getopt Contact_Vcard_Build Crypt_Blowfish Crypt_CHAP Crypt_HMAC DB DBA DB_DataObject DB_NestedSet DB_ldap Date Event_Dispatcher FSM File File_IMC [...]
Can you open a new Port
Can Flux Sites give me access to a specific port number? For shared servers, we can only open outbound ports. Please email support@fluxsites.com with this request. Be sure to include the reason why you need this access. Dedicated Server accounts can open new inbound and outbound ports. Please email support@fluxsites.com with this request.